Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, and in its original packaging. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If the item you have received is damaged, defective, or not as described on the website, you will receive a full refund. Once we receive the returned order, the refund payment will be processed within 7-14 working days.
Please note: our couriers do not collect any unpackaged goods. All order cancellations or returns must be notified to us by email only.
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer, will not be eligible for refund.
To request a Return Authorization Number, email us at help@goshipfurniture.com. with a detailed reason for the return and pictures or a video of the product that supports your reason.
To ensure your refund, please use a trackable mail service—we will not be responsible for lost or missing packages.
Upon receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
Refunds (if applicable) We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at help@goshipfurniture.com.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company—it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@goshipfurniture.com.
Customer Remorse (Your responsibility) Please inspect your order upon reception and contact us immediately if the item you purchased by mistake doesn’t need anymore or if you received the wrong product so that we can evaluate the issue and make it right. For customer remorse returns, you will bear the actual cost of return shipping. The restocking fee is $0.00.
Damages and issues (Defective Products) Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. For our defective products, return shipping is fully free. This means your shipping fee is $0.00 and the restocking fee is $0.00.
Exchanges (if applicable) The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Bulk Orders (B2B) For orders of more than 100 units, return shipping is fully paid by the customer, and a restocking fee of 2% is applied.
Return Method: Customer return product: By Mail
How can you get your return shipping label:
- Defective Product — Download and Print
- Customer Remorse — Customer responsibility
Contact Us: Address: 5900 Balcones Drive STE 4210, Austin, TX 78731, United States
Phone: +1 (646) 425-5607
Email: help@goshipfurniture.com
To initiate a return, please visit our Help Center or email us directly at help@goshipfurniture.com.